How much contact will I have with my trainer?

Upskilled's online courses are self directed. This means you are ultimately in control of how you manage your studies.

However we take pride in ensuring you never feel completely alone if you require some clarification or feedback on your course materials or assessments. That's why we make sure our trainers are accessible to our students should you need them.

Trainers are contactable in a number of ways, and we're sure one of them will suit your needs. This includes:

• Messaging via your LMS (our online learning management system)
• Email
• Scheduling phone calls or online chats.

Types of enquiries your trainer handles are primarily academic support such as:

• Help completing assessments 
• Help understanding learning concepts and content 
• Help using software and tools that are relevant to your studies.

In addition, we make sure our Student Support team is there to answer any of those general non accademic enquiries such as:

• Help with log in details
• Trouble shooting uploading documents to the LMS
• Support in navigating the LMS.