Systems Support Analyst

What does a System Support Analyst do?

System support analysts are responsible for analysing and ensuring that digital information systems of a company are running smoothly

Read more about the information technology industry.

What are the key skills of a System Support Analyst?

System support analysts must have a strong, thorough knowledge of the digital information systems their company uses, such as communications and payroll.

• Computer proficient and have excellent ability in providing users with technical support
• Ability to identify and evaluate any deficiencies in the IT system functionality of a business
• Strong communication skills for discussing effective solutions and areas of improvement
• Ability to train and support personnel in using company’s IT systems
• Excellent organisational skills for managing files, records, and reports
• Excellent analytical and critical thinking abilities

How to become a System Support Analyst

You can pursue the role of a System Support Analyst without any formal qualifications, however, doing a relevant course in information technology can be advantageous when looking for work.

We recommend studying a Bachelor of Applied Information Technology as this qualification can give you the skills needed to become a System Support Analyst.