Store Manager

What does a Store Manager do?

Store managers work in retail settings and manage the operations of a range of retail services including staff management, stock control and security. Employment for store managers to 2019 is expected to show moderate growth over the next 5 years. Employment in this very large occupation (231,000 in 2017) remained stable over the last 5 years.

What are the key skills of a Store Manager?

Store managers are responsible for the smooth and safe running of retail outlets. They deal with stock control, staffing, budgets and customer satisfaction.

• Marketing and promotional activities related to an individual retail outlet or chain
• Managing stock control processes and keeping accurate records
• Taking responsibility for marketing and purchase policies
• Ensuring that customers receive excellent service and advice
• Recruiting, supervising and training staff
• Making sure that all legal requirements are met, including health and safety requirements

How to become a Store Manager

Formal qualifications are not essential in becoming a Store Manager, as this role can be learnt through on-the-job training and experience. However, possessing qualifications in retail can look favourable to employers.

If you want to work your way up into this senior position, complementing your existing skill set in retail with a BSB50420 - Diploma of Leadership and Management can help advance your career.