Help Desk Team Leader

What does a Help Desk Team Leader do?

Help desk team leaders manage the help desk team to ensure that all computer related issues are dealt with promptly and effectively. The help desk is usually the first line of computer support within an organisation. 

Read more about the information technology industry.

What are the key skills of a Help Desk Team Leader?

Help desk team leaders oversee a team to maintain an excellent delivery of service related to computer hardware and software problems.

• Manage the help desk call logging system and ensure it is fit for purpose
• Oversee maintenance and troubleshooting call out requirements
• Take an overview of service desk calls, response times and customer satisfaction
• Understand and assist in compliance with software license requirements
• Offer hardware and software support as necessary
• Contribute to management meetings as required

How to become a Help Desk Team Leader 

If you're interested in pursuing a career as a Help Desk Team Leader, typically you'll need a bachelor's degree in science, business or information technology.

We recommend studying a ICT50220 - Diploma of Information Technology as it can give you some of the core skills needed to find career success as a Help Desk Team Leader.