Customer Service Advisor

What does a Customer Service Advisor do?

Customer service advisors are the first point of contact for customers seeking to engage or obtain advice from an organisation. They often communicate with customers via a phone call. 

What are the key skills of a Customer Service Advisor?

Customer service advisors usually work in call centres and respond to customer complaints, often on the phone but also via the internet and email.

• Accurately listen to, record and respond to customer communications
• Direct incoming customer queries to the advice or service that will best meet their needs
• Work with order systems to solve problems and reach satisfactory conclusions
• Work quickly and efficiently and within company guidelines
• Communicate in a friendly and professional manner with customers and internal departments
• Upsell products or services as appropriate

How to become a Customer Service Advisor

There are no formal requirements to become a Customer Service Advisor as the role can be learnt through on-the-job training and experience. You'll also need to have excellent transferable skills such as communication, leadership, and problem-solving.

We recommend studying the BSB30120 - Certificate III in Business as this qualification provides a great overview on how you can build effective relationships with people, as well as team collaboration, which are all integral to the success of a Customer Service Advisor.