Upskilled student FAQs

• Top 10 FAQs for new students
• How long does it take for me to get my Certificate once I have completed my course?
• How long does it take for my LLN to get marked?
• How long does my assessment take to get marked once I have submitted it?
• When I send an enquiry to Student Support via email, how long do I have to wait for a response?
• What are your business hours?
• Who can I get in contact with someone if I need help with downloading or uploading?
• I received a ‘C’ as my assessment mark; what does this mean?
• What do I do if I am unable to meet a due date?
• How do I know who my trainer is?
• Who do I contact if I need help with my assessments?

• Quick Tips
• What are your responsibilities during the course?
• Are there any technology requirements I should be aware of?
• What course materials and assessments should I be aware of?
• How can I be a successful online learner?

• Pre-course requirements
• What is Recognition of Prior Learning (RPL) and Credit Transfer (CT), and how do I apply for it?
• What's my Training Plan?
• How do I access the Upskilled Student Handbook?
• What is a Commitment ID (CID) expiry date and how do I secure my NSW Smart and Skilled funding?