ITIL® 4 Foundation Course

Course Overview

Be an IT infrastructure master and learn how to implement ITIL 4 to improve an IT-enabled enterprise. Discover how the ITIL 4 lifecycle can be used as an umbrella for all decision-making and problem solving, as well as streamlining processes that delivers value to customers.

This course will prepare you for the industry recognised ITIL 4 Certification exam. Obtaining the ITIL 4 Certification will strongly demonstrate your strong IT service management skills, setting you up with in-demand skills in the industry.

This ITIL Foundation certification provides you with a firm understanding of the ITIL 4 framework, best practices, core concepts and terminologies of the ITIL service lifecycle. By the end you will understand how ITIL evolved to adopt modern technologies and apply its operational processes and best practices to solve various business problems.

This course is intended for anyone looking to understand the basics of IT service management.

This ITIL 4 certification course training is designed for both experienced professionals working in the industry and newcomers.

Who is this course for?

This training course is best suited for the following professionals:

• IT Executives
• IT Architects
• Operations Managers
• IT Audit Managers
• IT Planners and Consultants
• Database Administrators
• ITSM Trainers
• Service Delivery Professionals
• Quality Analysts
• IT Managers

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

What you need to know

Implementing service management processes can be a challenge for any organisation. Developing the competencies and skills to deliver IT as a business asset is key to success.

This course will set you up for success as an ITIL 4 professional, driving organisational change and deliver business solutions in the world of IT service management. Over 10 topics, you will learn how to apply the underlying principles of ITIL management to enable change and build effective organisational, cultural and business solutions.

What you will learn

In this ITIL 4 Foundation certification course, you will accomplish the following:

• Gain strong knowledge in ITIL key concepts and their applications
• Have a deep understanding of ITIL central principles and process models
• Gain expertise in service level management
• Plan, execute and monitor customer experience improvements
• Gain experience in ITSM efficiency
• Get prepared to ace the industry standard ITIL 4 Certification exam as you master the 15 ITIL best practices and ITIL services lifecycle. This showcases your understanding of the ITIL services lifecycle, which employers look for in the industry.

What is Included:

This course aligns with the ITIL 4 Foundation Certification, and your pathway to success is made seamless with the inclusion of the exam voucher.

Course Structure

This course will provide in-depth coverage of the following topics:

• Introduction to ITIL 4 Core Concepts

  Explore the foundational concepts that underpin ITIL 4.

• Understanding ITIL 4 Terminology

  Dive into key definitions and terminology essential for navigating the ITIL 4 model.

• Unveiling the Structure and Benefits of ITIL 4

  Gain insights into the organisational structure and the advantages that ITIL 4 offers.

• Navigating the ITIL Certification Path

  Chart your course through the ITIL Certification journey for professional growth.

• Essentials of Service Management

  Grasp the fundamental elements, including Value, Co-Creation, Service, Products, and Resources.

• Guiding Business Success: The Seven Principles

  Understand and apply the Seven Guiding Principles for effective service management.

• Dimensions of Service Management Excellence

  Explore the Four Dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes, including an analysis of External Factors using the Pestle Model.

• Service Value System: Connecting the Dots

  Gain a comprehensive overview of the Service Value System and understand the significance of the Service Value Chain.

• Driving Excellence through Continual Improvement

  Embrace the culture of continual improvement, exploring the model and its relationship with guiding principles.

• Practical Insights into ITIL Practices

  Delve into the purpose of ITIL Practices, including specifics on Continual Improvement, Change Enablement, Incident Management, Problem Management, Service Request Management, Service Desk, and Service Level Management.