Certified Data Centre Facilities Operations Manager (CDFOM®)
Course Overview
Our CDFOM® Course is tailored to empower participants in managing high-availability data centers. This course provides a comprehensive grasp of daily operations. Aligned with the Data Centre Operations Standard (DCOS®), it equips individuals with essential competencies for effective leadership in the realm of mission-critical data center operations. Enroll now to elevate your skills and become a proficient manager in high-availability data center facilities.
Embark on a transformative learning experience with CDFOM® (Certified Data Center Facilities Operations Manager), a meticulously crafted course designed to master the intricacies of managing high-availability data center facilities. This comprehensive three-day training, a cornerstone within the EPI Data Centre Training Framework at Upskilled Tech Academy, empowers you to lead efficient and standards-compliant data center operations. Enrol now to elevate your skills in executing daily operations, implementing critical processes, and ensuring regulatory compliance.
Who is this training for?
This course is tailored for IT, Facilities, or Data Centre Operations professionals aiming to optimise data center availability and manageability. Roles such as data center facilities managers, operations managers, and those responsible for achieving high-availability and efficiency in data center operations will benefit from our specialised expertise.
What will you gain?
Upon completion, participants will harness the capability to:
- Perform a needs analysis, translating business requirements to data centre services.
- Set up and managed the data centre operations team.
- Implement and monitor safety- and security practices.
- Identify a suitable maintenance program for the data centre facility and its equipment.
- Select the appropriate policies and procedures required for data centre operations.
- Monitor the data centre's availability, capacity, and capability.
- Manage and implement basic data centre projects.
- Set up and implement an environmental sustainability program.
- Select an appropriate backup site to support organisational resilience.
- Identify and respond to risks in the data centre.
- Manage and support the document life cycle.
- Create a basic budget proposal.
- Select and manage vendors and measure their performance.
- Manage data center assets.
Modules
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio
- Service catalogue
- Service Level Agreements (SLAs)
- Availability measurement
- Data points in SLA
- Service reporting
- Complaint procedure
- Customer satisfaction measurement
- Service Improvement Process (SIP)
- SLA content
- Operational issues
- Organization chart
- Roles and responsibilities
- Skills matrix
- Contingency / backup roles
- Shift management
- Performance management
- Career development
- Training and assessment
- Job rotation
- Succession planning
- Disciplinary program
- Safety policies and regulations
- Occupational Health and Safety (OH&S)
- Safety awareness training
- Permit to Work (PTW)
- Lock-out / Tag-out
- Personal Protective Equipment (PPE)
- Testing and tagging of equipment
- Emergency preparedness and response
- Reporting of safety issues
- Reviews / internal audit / external audit
- Security policies and procedures
- Security standards and guidelines
- Security staff
- Security awareness
- Security incident management
- Disciplinary program
- Reviews, internal and external audits
- Maintenance policies and procedures
- Various maintenance programs
- Outsourcing of maintenance activities
- Maintenance contract options
- Warranty
- Maintenance schedule
- Service situations
- Spare part management
- Contamination control
- Policies and procedures for data center operations
- Service operations and the daily data center operations
- Monitoring requirements
- Escalation procedures
- Reporting
- Trend analysis
- Reviews
- Project management
- Project organization
- Project manager
- Project phases
- The importance of sustainability
- Sustainability policies
- Environmental management
- Power efficiency indicators ‐
- Waste management ‐
- Water management
- ICT utilisation management
- Environmental performance measurements
- Renewable energy factor (REF)
- Business continuity
- Data center facility options
- Business Impact Analysis
- Type of facility
- Human resources
- Facility, equipment and consumables
- Management commitment
- Coordination, collaboration and integration
- Compliance
- Risk management
- Document management
- Financial management
- Vendor management
- Asset management
Entry requirements
While prior experience in data center operations is advantageous, it is not mandatory for participants in the CDFOM® course. However, we strongly recommend attending the DCFC®/CDCP® course before enrolling in CDFOM® to enhance your understanding and maximise the learning experience. This foundational course will provide valuable insights that will benefit participants as they delve into the intricacies of managing high-availability data center facilities in the CDFOM® program.
Payment Options
What you need to know
CDFOM® (Certified Data Center Facilities Operations Manager) certification is your gateway to success in high-availability data centre operations. This program equips professionals with crucial insights for specialisation in mission-critical data centre design, efficient operations management, and compliance with industry standards. Completing the CDFOM® course opens opportunities to optimise data centre performance and ensure seamless operations. Elevate your career with CDFOM® and become a leader in the dynamic landscape of data centre operations.
Delivery Structure and Methods
The CDFOM® course, led by an EPI-certified instructor, employs an interactive approach blending lectures and dynamic Q&A sessions. This engaging model fosters discussions on individual challenges, enabling participants to customise the course content to meet their specific needs. Leveraging the instructor's extensive expertise, participants gain the tools to validate and enhance their data centre environments, delivering substantial business value.
Upskilled Tech Academy offers the CDFOM® course in various delivery formats:
- ILT – Instructor-Led Training (Scheduled sessions)
- VILT – Virtual ILT (Scheduled sessions)
- TOD – Training On Demand (More)
This adaptable structure provides participants diverse options, allowing them to engage with the course based on their preferences and schedules.
Certified Data Centre Facilities Operations Specialist (CDFOM®)
This course includes a certification exam voucher. The exam is a 90-minute closed-book session with 60 multiple-choice questions. Candidates need a minimum of 42 correct answers to pass, validating their proficiency in data center facilities operations. Elevate your skills with CDFOM® and gain recognition for your expertise in managing high-availability data centre facilities.
