Business Communication Credential
Course Overview
Welcome to Upskilled's 2-Day Business Communication Program, an empowering journey for your employees and workforce to master essential communication skills. Effective communication is paramount to success, and our program equips your teams with the tools and insights they need to thrive.
Over two immersive days, your workforce will explore key areas like emotional intelligence, persuasive communication, effective meetings, personal values, coaching culture, conflict resolution, time management, and more. Expert trainers will guide them through engaging sessions and real-world scenarios. Empowering communication and wellbeing, building team confidence, and empowering your workforce with Upskilled's 2-Day Business Communication Program, driving lasting growth and success.
Course Duration
This course is designed to be completed with our Leadership facilitators either face-to-face (over a 2-day period) or virtually (4x half-day runs weekly).
Unlock Whole Brain Thinking with HBDI Profiles:
This program includes the option of adding HBDI® Profiles at $150 + GST for each participant. The online self-assessment is completed a week before the Leadership Program begins. Participants can access their results via the HBDI® App and online platform. A group debrief of their HBDI® profile is delivered on the first day of the program and informs the authentic, communicative leader approach. The HBDI® helps people understand themselves and others. The concept of Whole Brain® Thinking encourages participants to stretch their thinking and forms a great framework to clarify approaches to leadership practice.
Course Modules
Upon commencing this 2-day course, you will complete the following modules.
Explore the four elements of emotional intelligence, Johari's Window, and develop emotional self-awareness.
Discover how values shape behaviours, define your values and engage in small group sharing.
Whole Brain Thinking* Identify communication preferences, master Whole Brain Thinking, and adapt your communication style.
Define effective meetings, explore formal and informal types, and develop engaging meeting strategies.
Define wellbeing elements, understand benefits, identify barriers, and create personalised wellbeing action plan.
Recognising coaching's value, cultivate a coaching mindset, apply a coaching model and practice coaching with scenarios.
Identify conflict solutions, manage emotions effectively, and respond assertively to conflicts.
Assess time effectiveness, overcome time management obstacles and utilise the time management matrix.
Conclude with individual sharing, key takeaways, and a commitment to implement newfound skills for business communication excellence.
Payment Options
Educators
Cassandra Eifler and Craig Edwards bring a combined experience of 40+ years developing leaders and teams, fostering success across different industries and are both certified in HBDI® Whole Brain Thinking®.
Cassandra brings a wealth of experience from diverse sectors like travel, pharma and retail including Priceline, Bunnongs, Optus, Mecca, Hello World Travel, Billabong and Swiss Health. She is also certified in Coaching, Neurolinguistic programming and is a qualified Mindfulness Coach.
Craig has been fostering success across industries like pharmaceuticals, retail and more. With pivotal leadership roles at ANZ, KPMG (USA & EU), Optus, Linfox, Coles and Priceline. His dynamic approach drives impactful and lasting change. He is also certified in MBTI, DiSC and Hogan Personality Profiling.
