Case Manager

What does a Case Manager do?

Case managers offer guidance and support to people with a range of physical, circumstantial or mental health issues. They work closely with other support and health providers. 

Read more about the community services industry.

What are the key skills of a Case Manager?

Case managers offer support and guidance in a range of fields as well as acting as a coordinator for the support services involved in individual cases.

• Have a working knowledge of the help and support available to people in a range of situations
• Work closely with a number of support and health providers to ensure access to the required level of support
• Create and work with treatment plans to support recovery and improvement
• Manage and organise a multiple client caseload
• Organise meetings, prepare funding submissions and keep accurate records
• Ensure compliance with relevant statutory requirements

How to become a Case Manager 

While there are no mandatory requirements to become a Case Manager, you may benefit from studying a community services qualification specialising in case management.

We recommend studying a CHC521015 - Diploma of Community Services (Case Management) as this qualification will give you the skills to carry out your responsibilities as a Case Manager.