All business success is predicated upon a winning approach to
sales and the building of outstanding customer relationships.
Upskilled's industry leading courses enables participants to plan
and execute sales strategy, further their presentation skills,
network with confidence, and monitor sales performance at both
individual and broader based levels.
Employers know that outstanding sales professionals are a
In the commercial sphere, there exists no substitute for the
demonstrated ability to close a deal. Consequently, the business of
sales - and of making every customer relationship a successful
one for all involved - is a discipline that Upskilled
qualifications articulate with innovation and precision. Our
certificate courses sharpen skills and enhance performance,
resulting in superior career outcomes for every participant in what
is the most fundamental business capability of all.
Certificate III in Customer Contact
The Certificate III in Customer Contact reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.
Certificate IV in Customer Contact
This course addresses the skills requiremented of roles engaged on the organisational frontline, specifically the team-based environments commonly encountered in contact centre situations.
Certificate IV in Business Sales
This course addresses the skill requirements of roles engaged on the organisational frontline, specifically around the building of successful customer relationships.