Upskilled’s short course program is designed to provide key skills and competencies that map towards formal qualifications. Participants can target specific skills needs in order to see immediate results in their workplace and it’s also a great way to ease into completing one of Upskilled’s Nationally Recognised Qualifications. Whether participants wish to improve basic administrative skills or hone their leadership, Upskilled’s short courses are a great way to Upskill.
Leadership in the workplace
Addresses the skills and knowledge required to demonstrate high levels of personal leadership and to be a role model within the work environment
Self-management and professional development
Addresses the skills and knowledge required to manage self-performance and professional development. Particular emphasis is given to setting and meeting priorities, analysing information, and using a range of strategies to develop further competence
Improvement and Innovation
Addresses the skills and knowledge required to implement the organisation's continuous improvement systems and processes, actively encourage the team to participate in the process, monitor and review performance, and identify opportunities for further improvement
Introduction to Human resources
This course addresses the skills and knowledge required to plan workforce strategies to achieve organisational goals and objectives.
This course addresses the skills and knowledge required to develop and maintain effective work relationships and networks; to establish, maintain and improve client relationships; and to actively participate in networks to support key business outcomes.
Customer Relationship Management
This course addresses skills and knowledge around customer relationship management, aspects of which include assisting customers to articulate needs, meeting customer needs, and managing networks to ensure customer needs are addressed.
Introduction to Project Management
This course addresses the management of projects, including the development of a project plan along with administering, monitoring and finalising the project. The module also imparts the skills and knowledge required to manage a range of meetings.
Workplace Safety and Risk Management
This course addresses the skills and knowledge required to implement and monitor an organisation's OH&S policies, procedures, and programs, along with identification of risks and the application of risk management processes.
Introduction to Business Planning
Addresses the skills and knowledge required to develop and monitor implementation of an operational plan, to provide efficient and effective workplace practices within the organisation's productivity and profitability plans
Managing Team Performance
This course addresses the skills and knowledge required to facilitate all aspects of teamwork within the organisation and managing the performance of staff who report to participants directly.
Business meetings and travel
This course addresses the skills and knowledge required to organise effective meetings along with arranging travel itineries, accomodation and preparing travel documentation.