Diploma of Information Technology Systems Administration

Course Structure

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses	Vendor Neutral Courses	Upskilled Courses/Workshops
Microsoft Academy Window O/S Microsoft Academy Windows Server Microsoft Academy Windows Server Virtualisation Microsoft Academy Security Design Microsoft Academy Exchange Server	Project Management Sustainability	Privacy, Ethics and Copyright Business Need Testing Disaster Recovery Service Desk Analyst 1&2

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

• After achieving ICA40211 Certificate IV in Information Technology Support, or other relevant qualifications or units equivalent to the core of ICA40211 OR

• With demonstrated vocational experience in a range of systems administration areas, including systems, internet, and intranet support or similar

 

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.

 

Assessment

Assessment is summative and formative with set assignments, project work, and questionnaires.

 

Inclusions

Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

Other courses you might interested in:

• Diploma of Information Technology (ICA50111)
• Diploma of Information Technology Networking (ICA50411)
• Diploma of Database Design and Development (ICA50511)
• Diploma of Website Development (ICA50611)
• Diploma of Software Development (ICA50711)
• Diploma of Systems Analysis and Design (ICA50811)

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICA11 Information and Communications Technology Training Package. All competencies must be successfully completed to attain the diploma. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.

 

 Core Units

Unit Codes	Core Units	Cluster
ICASAS515A	Manage the testing process	Continuity & Security
ICAICT418A	Contribute to copyright, ethics and privacy in an IT environment	Continuity & Security
ICANWK513A	Manage system security	Continuity & Security
ICASAS505A	Review and update disaster recovery and contingency plans	Continuity & Security
BSBSUS501A	Develop workplace policy and procedures for sustainability	Continuous Improvement
ICAICT509A	Gather data to identify business requirements	Continuous Improvement
ICASAS406A	Implement and hand over system components	Continuous Improvement
ICTTEN5204A	Produce technical solutions from business specifications	Continuous Improvement
ICASAS502A	Establish and maintain client user liaison	Service Delivery 7 Governance
ICASAS512A	Review and manage delivery of maintenance services	Service Delivery 7 Governance

Elective Units

Unit Codes	Electives	Cluster
ICANWK501A	Plan, implement and test enterprise communication solutions	Continuity & Security
ICANWK505A	Design, build and test a network server Core Infrastructure	Core Infrastructure
ICANWK525A	Configure an enterprise virtual computing environment	Continuity & Security
ICANWK526A	Install an enterprise virtual computing environment	Continuity & Security
ICANWK527A	Manage an enterprise virtual computing environment	Continuity & Security
ICASAS517A	Use network tools	Core Infrastructure
ICASAS518A	Install and upgrade operating systems	Core Infrastructure
ICTSUS5187A	Implement server virtualisation for a sustainable ICT system	Continuity & Security
ICANWK509A	Design and implement a security perimeter for ICT networks	Continuity & Security

Cluster 1 - Core Infrastructure
Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has both server and workstation platforms at its heart to ensure a holistic knowledge base for Systems Administrators. The depth of knowledge transfer is based on Microsoft Server 2008 and Windows 7. Breadth of platforms is achieved through workshops incorporating Open Source platforms and systems. This cluster delivers outcomes that are broad in systems implementation and are relevant to many platforms like Microsoft, Novell, Linux and UNIX.

Broad concepts covered

BIND/DNS DHCP LDAP compliant directory services Swap/Page file placement and optimisation Server security compliance including patch management Basic backup and restore principles Storage technologies

Basic VPN and Network Access Protection User management ACLs for file security System Policies File and Print Services Network protocols (IPSec, OSPF, TCP/IP, PPTP, )

Cluster 2 - Continuity & Security
Systems Administrators must have the skills and knowledge to ensure that business systems are ready, available and capable for the purpose they were designed. The workplace skills provided in this cluster cover a broad range of concepts for business continuity. Identifying key systems and services is paramount to ensure that business can continue to function effectively. Breadth of systems is achieved through careful selection of an Enterprise level firewall and proxy server and the leading mail system in the marketplace. This cluster delivers outcomes that are broad and transferable across many different systems such as MS SQL, MySQL, Oracle, Gupta SQL, Interbase, Send Mail, Pegasus mail, Lotus Notes GroupWise and many more running on various platforms. Firewall/proxy concepts are applicable across many different products like Cisco PIX, Smoothwall, Squid, CheckPoint, ISA, Wolverine and many more.

Broad concepts covered

Transaction log shipping Database Mirroring Database consistency checking Defragmentation Database mobility Intrusion Detection Corporate virus management Secure remote access VPN Quarantine

NAT IP Masquerade Screened subnets Bastion Host Back to Back firewall configuration Smarthost Cache pre-fetching Security protocols (S/MIME, IPSec, L2TP, SSL, PKI)

Cluster 3 - Continuous Improvement
Systems Administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. This cluster delivers outcomes that are broad in project methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms. Depth of systems design is achieved through hands on activities in designing many different solutions based on real world scenarios.

Broad concepts covered

Project lifecycle Identification and definition of Stakeholders Feasibility analysis Project Charters Project team roles Project Scope Risk impact and mitigation Cost and time estimate Communications matrix Quality management Qualitative and quantitative analysis Change management Closeout process

Analysis of business need Budget management - top-down - bottom-up Relationship management Project Implementation Scope creep Delivery and signoff Project Debrief Systems Design Systems consolidation - Green IT concepts Virtualisation of critical system Systems optimisation

Cluster 4 - Service Delivery & Governance
Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also is the Service Desk Analyst course that focuses on communication skills through activities and role play. Many of the skills learned are applicable across many job roles and industry sectors.

This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that System Administrators have the procedures, systems and policies in place to support correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.

Broad concepts covered

Active Listening Call handling Service metrics Change Management Problem solving - deductive/inductive Incident and problem management Information gathering

Call ownership - perceived and real Quality Assurance Consistency of support Maintenance SLA/OLA/UC management Service Strategy, Design, Transition, operation and continual improvement

Career Outcomes

Possible job titles relevant to this qualification include:

• Assistant IT manager
• Assistant System Manager
• Internet / Intranet Administrator
• Internet / Intranet Systems Administrator
• Systems Administrator

Microsoft Certification Mapping

• Windows 7, Configuration (exam 70-680)

All recommended learning materials for these certifications are provided in this Upskilled Diploma, Microsoft Learning also recommends that you have hands-on experience with the product along with studying these materials.

 

Further Study

Pathways from the qualification:

ICA11 Advanced Diploma or Vocational Graduate Certificate qualifications, or other higher education sector qualifications

For information about Pathways to University, click here.

Course Fees and Payment Options

The diploma has a course fee of $3,890, payable in one of two ways:

1. A single upfront payment of the course fee attracts a 10% discount, making the cost $3,500
2. An upfront enrolment fee of $495, and 7 x $485 paid per month for seven consecutive months. The total course fee is therefore $3,890

Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*. As part of the Australian Apprenticeships Incentives Program, employers could receive up to $3,000 per $3,890 they outlay for every eligible* employee who enrols.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at www.australianapprenticeships.gov.au

Skills for All Fees (South Australian Residents Only)

For those South Australian's eligible for Skills for All funding there is a subsidised course fee of $950, payable in one of two ways:

1. A single upfront payment of the course fee attracts a 21% discount, making the cost $750
2. An upfront fee of $495, and 2 x $227.50 paid per month for six consecutive months, making the total course fee $950

To find out if you're eligible click here

Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including  Youth Allowance,  Austudy and  Abstudy. Click here for more info.

Date	Location	State	Delivery Method
12/06/2013	N/A	N/A		Enquire Now
10/07/2013	N/A	N/A		Enquire Now
14/08/2013	N/A	N/A		Enquire Now
11/09/2013	N/A	N/A		Enquire Now
09/10/2013	N/A	N/A		Enquire Now
13/11/2013	N/A	N/A		Enquire Now
11/12/2013	N/A	N/A		Enquire Now

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