Certificate IV in Systems Analysis and Design

Course Structure

This program has been created with a blend of vendor specific, vendor neutral, and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery and assessment of learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher-led workshops or webinars, distance education, and online materials.

Vendor Courses	Vendor Neautral Courses	Upskilled Courses/Workshops
Microsoft Academy Windows Server Microsoft Academy Visual Studio Microsoft Academy SQL Server	Project Management Sustainability	Business need Privacy, Ethics and Copyright Service Desk Analyst 1 & 2 Technical Documentation Data Modelling Testing

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

• After achieving ICA30111 Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICA30111 OR

• With demonstrated vocational experience in a range of work environments in an Information Technology support role

 

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.

 

Assessment

Assessment is summative and formative with set assignments, project work, and questionnaires.

 

Inclusions

Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

Unit Outline

The online e-Learning course addresses the following units of competency from the National ICA11 Information and Communications Technology Training Package. All competencies must be successfully completed to attain the certificate. 

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.

 

Core Units  

Unit Codes	Core Units	Cluster
BSBSUS301A	Implement and monitor environmentally sustainable work practices	Continuous Improvement
ICAICT401A	Determine and confirm client business requirements	Continuous Improvement
ICAICT403A	Apply software development methodologies	Continuity & Security
ICAPRG405A	Automate processes	Continuous Improvement
ICASAD401A	Develop and present feasibility reports	Continuous Improvement
ICAICT405A	Develop detailed technical design	Service Delivery & Governance
ICAICT418A	Contribute to copyright, ethics and privacy in an IT environment	Continuous Improvement

 Elective Units

Unit Codes	Elective Units	Cluster
ICADBS401A	Identify physical database requirements	Core Infrastructure
ICADBS412A	Build a database	Core Infrastructure
ICAPRG404A	Test applications	Continuity & Security
ICAICT411A	Select and employ software and hardware testing tools	Continuity & Security
BSBCRT401A	Articulate, present and debate ideas	Continuous Improvement
ICADBS502A	Design a database	Core Infrastructure
ICAPMG401A	Support small scale IT projects	Continuous Improvement
ICAPRG412A	Configure and maintain databases	Core Infrastructure
ICADBS402A	Complete database backup and restore	Core Infrastructure
BSBWOR301A	Organise personal work priorities and development	Service Delivery & Governance
ICAICT408A	Create technical documentation	Continuous Improvement
ICAICT412A	Coordinate and maintain IT work teams	Continuous Improvement
ICAICT416A	Contribute to the development of strategic plans	Continuous Improvement
ICAICT402A	Determine project specifications and secure client agreement	Continuous Improvement
ICAICT413A	Relate to clients on a business level	Service Delivery & Governance

 

Cluster 1 - Core Infrastructure
This cluster has been developed with core business infrastructure in mind.  Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has both server and workstation platforms at its heart to ensure a holistic knowledge base for Systems Administrators. The depth of knowledge transfer is based on Microsoft SQL Server 2008 and Windows Server. The windows platform holds the greatest percentage of the home and business market and meets the requirement of most businesses.

This cluster delivers outcomes that are broad in systems implementation and are relevant to many platforms like Microsoft, Oracle, Interbase, DB2 and MySQL.

Broad concepts covered

Scripting Writing queries Transaction logs Join data from multiple tables Install and configure server software Basic backup and restore principles Storage technologies Import and export of data

Database replication Create databases Database integrity using constraints and triggers Stored procedures Transactions and locks Functions Views

Cluster 2 - Continuity & Security
Systems Administrators must have the skills and knowledge to ensure that business systems are ready, available and capable for the purpose they were designed.  The workplace skills provided in this cluster cover a broad range of concepts for business continuity.  Identifying key systems and services is paramount to ensure that business can continue to function effectively.   This cluster delivers outcomes that are broad and transferable across many different systems such as MS SQL, MySQL, Oracle, Gupta SQL, Interbase, Send Mail, Pegasus mail, Lotus Notes GroupWise and many more running on various platforms.

Broad concepts covered

Transaction log shipping Database Mirroring Database consistency checking Defragmentation Database mobility Corporate virus management

Secure remote access Monitor databases Modify data in tables Database security Automation of admin tasks Disaster recovery

Cluster 3 - Continuous Improvement
Systems Administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. The cluster has project management, systems design and planning at its heart. The core training involves an IT Project Management unit. This cluster delivers outcomes that are broad in project methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms.

Broad concepts covered

Project lifecycle Identification and definition of Stakeholders Feasibility analysis Project Charters Project team roles Cost and time estimate Communications matrix Quality management

Qualitative and quantitative analysis Change management Closeout process Analysis of business need Relationship management Project Implementation Scope creep Delivery and signoff Project Debrief

Cluster 4 - Service Delivery & Governance
Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors. 

This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that Support staff have the procedures, systems and policies in place to support  correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.

Broad concepts covered

Active Listening Call handling Service metrics Change Management Problem solving - deductive/inductive Incident and problem management Information gathering

Call ownership - perceived and real Quality Assurance Consistency of support Maintenance SLA/OLA/UC management Service Strategy, Design, Transition, Operation and continual improvement

Career Outcomes

The qualification is designed to provide individuals with the basic technical skills required by junior systems analysis and design positions.

Possible job titles include:

• Information Technology Support Analyst
• Information Technology Designer
• Systems Support Analyst
• System Designer
• Operational Support Analyst
• Technical Support Analyst

Further Study

Pathways from this qualification include:

Diploma of Systems Analysis and Design (ICA50811), or a range of other diploma qualifications.

 

Course Fees and Payment Options

The certificate has a course fee of $3,330, payable in one of two ways:

1. A single upfront payment of the course fee attracts a 10% discount, making the total fee $2,995
2. An upfront enrolment fee of $495, and 7 x $405 paid per month for seven consecutive months. The total course fee is therefore $3,330

Government Funding and Incentives

At both state and federal level, government commitment to upskilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Upskilled participants find that their courses are heavily subsidised*. As part of the Australian Apprenticeships Incentives Program, employers could receive up to $3,000 per $3,330 they outlay for every eligible* employee who enrols.

*Eligibility for traineeships & User Choice is determined by an Australian Apprenticeship Centre. Further information can be found at www.australianapprenticeships.gov.au

Skills for All Fees (South Australian Residents Only)

For those South Australian's eligible for Skills for All funding there is a subsidised course fee of $950, payable in one of two ways:

1. A single upfront payment of the course fee attracts a 21% discount, making the cost $750
2. An upfront fee of $495, and 2 x $227.50 paid per month for six consecutive months, making the total course fee $950

To find out if you're eligible click here

Centrelink Financial Support Services

This course is approved for Centrelink financial support services, including  Youth Allowance,  Austudy and  Abstudy. Click here for more info.

Date	Location	State	Delivery Method
12/06/2013	N/A	N/A		Enquire Now
10/07/2013	N/A	N/A		Enquire Now
14/08/2013	N/A	N/A		Enquire Now
11/09/2013	N/A	N/A		Enquire Now
09/10/2013	N/A	N/A		Enquire Now
13/11/2013	N/A	N/A		Enquire Now
11/12/2013	N/A	N/A		Enquire Now

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